Terms of Service

1. Description of Service

Voisee is a web-based communication service designed to help families and caregivers connect with individuals who cannot independently operate a video calling device. The service includes protected room management, caller access through the web, and device provisioning and kiosk behavior for supported endpoints.

By accessing or using Voisee, you agree to these Terms of Service. If you use Voisee on behalf of an organization, family office, facility, or other entity, you represent that you have authority to bind that entity to these Terms.

2. Accounts, Access, and Room Security

Access to certain Voisee features is role-based. Administrators may manage rooms, devices, and assignments. Authorized callers may join rooms only with valid credentials. You are responsible for keeping your account credentials and room credentials secure.

• Use Voisee only for legitimate family, caregiving, or authorized communication purposes.
• Do not attempt to access rooms, devices, or accounts you are not authorized to use.
• Do not interfere with the security, availability, or operation of the service or underlying infrastructure.
• Notify us promptly if you believe credentials, devices, or room access have been compromised.

3. Acceptable Use

• You may not use Voisee for unlawful, abusive, defamatory, fraudulent, or invasive conduct.
• You may not use Voisee to harass, stalk, impersonate, or covertly surveil individuals in violation of law or consent requirements.
• You may not reverse engineer, decompile, or attempt to extract source code or service internals except where applicable law clearly permits it.
• You may not use Voisee as an emergency service, medical monitoring platform, or life-safety system.

4. Device and Deployment Responsibilities

You are responsible for the physical environment, network access, placement, and use of any device running Voisee in kiosk mode. This includes making sure that the device is used lawfully and appropriately for the people and settings involved.

If you deploy Voisee in a care setting, household, or shared environment, you are responsible for obtaining any permissions, notices, or consents required under applicable law or policy.

5. Data Ownership and License

You retain ownership of the information, configuration data, and content you provide to Voisee. You grant Voisee a limited, non-exclusive right to host, process, transmit, and display that information solely as needed to operate and support the service.

We do not claim ownership of your room data, device assignments, or call-related metadata beyond the limited rights needed to provide the service.

6. Fees and Pilot Access

Voisee may be offered under pilot, evaluation, or paid arrangements. If separate pricing, subscription, or order terms apply to your deployment, those terms govern fees and billing in the event of a conflict with these Terms.

7. Third-Party Infrastructure

Voisee depends on third-party infrastructure and service providers, including application hosting, database and authentication services, video delivery, and kiosk-management tooling. Service quality, availability, and certain technical behaviors may depend in part on those providers.

We are not responsible for outages, interruptions, or limitations caused by third-party providers, local internet connectivity, device hardware, or customer-managed networks.

8. Privacy and Security

Use of Voisee is also governed by the Voisee Privacy Policy. We implement reasonable safeguards designed to protect service data, but no internet service can guarantee perfect security or uninterrupted availability.

9. Disclaimers

VOISEE IS PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Voisee is not a medical device, emergency response system, or guaranteed monitoring solution. You remain responsible for how you use the service and for any decisions made based on information obtained through it.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOISEE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, REVENUE, PROFITS, OR GOODWILL ARISING OUT OF OR RELATED TO THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOISEE'S TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNT YOU PAID TO VOISEE IN THE THREE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Suspension and Termination

We may suspend or terminate access to Voisee if we reasonably believe an account, device, or room is being used in violation of these Terms, presents a security risk, or creates legal or operational risk for Voisee or others.

You may stop using Voisee at any time. Upon termination, your right to access the service ends, although certain provisions of these Terms survive by their nature, including sections relating to ownership, disclaimers, limitations of liability, and dispute resolution.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law principles. Before filing a formal claim, the parties agree to attempt to resolve disputes informally in good faith.

If an informal resolution is not successful, disputes may be resolved through binding arbitration or another agreed dispute-resolution process, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction where necessary to prevent irreparable harm.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page and may also be communicated through the service or by email where appropriate. Continued use of the service after the effective date of revised Terms constitutes acceptance of the revised Terms.