Privacy Policy

1. Who We Are

Voisee is a video calling service designed to help families stay connected with people who cannot independently answer or operate a device. References to "Voisee," "we," "us," or "our" refer to the Voisee service and its operator.

Voisee combines a web application for callers and administrators with kiosk-style devices configured to receive calls automatically in authorized rooms.

2. Who This Policy Applies To

This Privacy Policy applies to people who use Voisee, including administrators who configure devices and rooms, family members or other authorized callers who join rooms, and end users who appear in calls through Voisee-enabled devices.

3. Information We Collect

We collect information necessary to operate the service, secure access, and connect calls between authorized participants.

• Account and administrator information, such as email address, role, and authentication metadata.
• Room and device configuration data, such as room names, device identifiers, display names, device assignment data, and password hashes for protected rooms.
• Operational metadata, such as room presence counts, participant initials used for the waiting experience, connection and provisioning events, and basic logs needed to troubleshoot service issues.
• Call session information provided by our video and kiosk infrastructure providers, such as meeting tokens, device status, network state, and remote-management events necessary to deliver the service.

4. How We Use Information

We do not sell personal information. We do not use call content, room data, or user information to train machine learning models for unrelated commercial purposes.

• To authenticate users and determine whether a person is authorized as an administrator, user, or caller.
• To create and manage protected calling rooms and associate rooms with specific devices or families.
• To provision, configure, and support kiosk devices, including pushing configuration bundles and loading the correct start experience.
• To establish and maintain live video calls, including showing room presence and connecting callers only to valid rooms.
• To secure the service, investigate abuse, respond to support requests, and improve reliability.

5. Call Content and Video Data

Voisee is built to facilitate live video communication. The video and audio streams themselves are processed by our video infrastructure provider to deliver the call. As of the effective date of this policy, Voisee does not intentionally record calls as part of its standard product behavior.

Because live video calls may contain sensitive personal information, you should use Voisee only with participants who are authorized to join the room and only for use cases appropriate to the room and family context.

6. Data Storage and Security

Voisee uses hosted infrastructure providers including Vercel for application hosting, Supabase for database and authentication services, Daily for video calling infrastructure, and Fully-managed kiosk tooling for device configuration and remote administration.

We use reasonable technical and organizational safeguards designed to protect data, including encrypted transport, protected administrative access, server-side authorization checks, row-level access restrictions where applicable, and ongoing security review and remediation.

7. Data Retention

We retain account, room, and device data for as long as needed to provide the service and maintain an active Voisee deployment. We may also retain limited operational records for security, audit, backup, and support purposes for a reasonable period.

If you would like data deleted, corrected, or exported, contact us. Some data may need to be retained temporarily to comply with legal obligations, resolve disputes, or complete a support or security investigation.

8. Your Choices and Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict certain processing of personal information. We will review and respond to reasonable requests in accordance with applicable law.

• Request a copy of the personal information we maintain about you.
• Request correction of inaccurate account or configuration data.
• Request deletion of personal information where legally and operationally feasible.
• Contact us about security or privacy concerns related to a Voisee deployment.

9. Children, Healthcare, and Sensitive Contexts

Voisee may be used in family care or senior care contexts, but it is not an emergency response service and should not be relied upon for urgent medical, safety, or monitoring situations.

If a deployment involves regulated health, educational, or institutional data, the deploying organization or administrator is responsible for determining whether additional agreements, disclosures, or safeguards are required before use.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date on this page. Material changes may also be communicated through the service or by email when appropriate.